Job Opportunity: Head of IT

We have an exciting opportunity for a Head of IT role to join a large progressive Credit Union in the heart of Kilkenny. This is a full-time and permanent position, will report directly to the CEO and be a member of the Senior Leadership team.

The Head of IT will lead the team of two IT Officers and focus on current & strategic IT projects and technology roadmap, infrastructure management and all related IT aspects of the business, to the highest standard. The ideal candidate will be a strong relationship builder, managing IT operations throughout the Credit Union ensuring the highest standards are met, for both staff and members. They will possess extensive expertise and a proven track record in Strategic Planning & Leadership, technology infrastructure management and technology implementation, along with proficiency in developing I.T. roadmaps to support business delivery objectives.

Key Responsibilities

• Steer, develop and execute the strategic technology roadmap aligned with the Credit Union’s goals.
• Lead and manage the IT team, providing direction and support
• Manage the IT team to ensure the delivery of all IT services, on a timely basis to all staff, local and remote.
• Promote a culture of continuous improvement and adaptability
• Manage and oversight the overall technical support and IT training of staff.
• Technology Infrastructure management – ensure the consistent availability, reliability and performance of IT systems
• Manage vendors in the procurement and maintenance of IT products and services.
• Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
• Cybersecurity and Compliance – ensure robust security measures are in place to protect members financial data and ensure compliance with the relevant regulatory requirements.
• Identify and eliminate weaknesses, analyse and improve efficiency, increase transparency and knowledge in relation to operational and technological business decisions.
• Prepare and maintain appropriate IT procedures and policies.
• Perform regular IT supplier reviews to ensure service is being delivered against contracted SLA’s.
• Manage the end-to-end delivery of IT Projects, from initial Business Case through to Handover.
• Regularly meet with Credit Union senior management team and IT Committee to report on quality of service, operational issues, governance compliance and IT related projects.
• Coordinate and manage the change and release management processes with suppliers.
• Generate business case documentation for IT Projects.
• Maintain and test the organisation’s Disaster recovery and Business Continuity plans.
• Manage the IT Budget, balancing technological and capacity resources to company and members’ needs.
• Explore the viability of emerging technologies and manage projects to implementation stage with relevant documentation.
• Ensure all technology practices adhere to regulatory and security standards.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Requirements

• The candidate must have an IT qualification, preferably to degree level in Computer Science, Engineering, Business or a related field.
• At least 5-7 years’ relevant senior leadership experience within the information technology field or an industry with reliance on technical expertise.
• Technically skilled in assessing & managing strategic IT infrastructure.
• Significant experience in leveraging data analysis tools & platforms to make data-driven decisions and optimise business processes.
• Excellent written and verbal communication skills, with English as a primary language
• Strong business acumen to cultivate internal and external business connections and effectively lead change management processes related to technology.
• Ability to communicate with technical and non-technical stakeholders including senior management to drive alignment
• Strong Leadership & People Management abilities
• Proven IT project delivery capabilities.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems set up
• Ability to work in complex environments and knowledge to support a team to help design solutions.
• Detailed and organised, with a track record for understanding urgency and delivering quality results.
• Able to manage multiple stakeholders and priorities simultaneously