St. Canice’s Kilkenny Credit Union is now inviting applications for the position of Teller/Office Assistant.
This is an exciting opportunity to join one of Ireland’s largest and most progressive community credit unions. We are seeking enthusiastic, member-focused individuals who are passionate about delivering excellent service and who will represent St. Canice’s Credit Union with professionalism, dedication and integrity. As a not-for-profit financial cooperative with over 70,000 members and a diverse range of financial products and services, St. Canice’s Credit Union is committed to supporting the financial wellbeing of our members and communities. We are currently seeking a Teller / Office Assistant to join our team at our High Street Branch, Kilkenny.
Position Summary
Reporting to the High Street Branch Supervisor, the successful candidate will provide a professional and efficient service to members while carrying out a range of operational, administrative and member service activities. The role plays a key part in ensuring the smooth and effective day-to-day operation of the branch.
Key Responsibilities
The successful candidate should have the following Qualifications and Experience:
- Provide excellent service and support to members, responding to queries on Credit Union products and services.
- Process member transactions accurately, efficiently and in accordance with Credit Union procedures.
- Serve members across multiple channels, including in-branch, telephone and online services.
- Carry out a range of administrative and organisational duties to support branch operations.
- Maintain compliance with internal policies, procedures and regulatory requirements.
- Participate in training and professional development programmes as required.
The Successful Candidate Will Have
- APA Loans and APA Savings & Investments or QFA qualifications.
- Excellent administrative skills with a strong attention to detail.
- Strong communication, interpersonal and organisational skills.
- The ability to work effectively as part of a team.
- Previous experience working within a credit union or financial services environment.
- Knowledge and understanding of GDPR and data protection requirements.
- Full flexibility with working hours is required, including occasional Saturday working.
- A strong member-service focus and commitment to delivering high standards of customer care.
- Excellent IT and computer literacy skills.
- Flexibility to work, when required, across any of St. Canice’s Credit Union’s nine branches. A full clean driving licence is essential.
- This role is designated as a Controlled Function under the Central Bank of Ireland’s Fitness and Probity regime and Fitness and Probity Standards will apply.
Skills
Excellent customer service Strong Communication Skills Accuracy and attention to detail
Benefits
Competitive Pension Scheme Educational Support Opportunities Employee Assistance Program
You can apply for this role below