Coronavirus/COVID-19

MEMBER NOTICE

If you are experiencing financial difficulty in meeting your loan repayments as a direct result of the Coronavirus and want to make an alternative payment arrangement please complete our Temporary Loan Arrangement Request Form and our credit control team will be able to help you out.

We are experiencing a high volume of requests at present so please be patient and a member of our credit control team will contact you as soon as possible.

Current account & debit card holders will have their quarterly fees refunded up to 31 March 2020.

As the Coivd-19 situation evolves, we must adapt our opening hours to protect staff and enable back office work to remain up to date.

From Monday 6th April, all branches will close one hour earlier each day.

The following branches will close an extra 1 day per week.

  • Rathdowney closed Mondays.
  • Ballyragget closed Tuesdays.
  • Graignamanagh closed Tuesdays.
  • Mountrath closed Tuesdays.
  • Durrow closed Wednesdays.
  • Callan will close on Saturdays from 11th April

All branches are closed for Good Friday, Easter Saturday, Easter Sunday & Easter Monday (10th – 13th April)

High Street Kilkenny Branch of St. Canice’s CU will no longer open on Saturdays. There will be a phone service and an email response service. MacDonagh Junction Kilkenny branch will not be open at all.

For a full up to date listing of all St. Canice’s Credit Union branch opening hours, please click here.

IN THE INTEREST OF THE SAFETY OF OUR STAFF & MEMBERS, WE REQUEST THAT YOU AVOID COMING INTO ANY BRANCH IF YOU CAN.

TRANSACT ONLINE OR OVER THE PHONE INSTEAD.
REGISTER ON OUR WEBSITE FOR ONLINE BANKING TO HAVE FULL 24/7 ACCESS FROM HOME.

ACCESSING MONEY.

Online Banking is the easiest way to ensure you have access to your savings without calling to any of the branches. Members that have registered for cuonline+ online banking can:

  • Transfer money online
  • Pay Bills
  • Setup payees and internal transfers
  • Apply for a loan
  • Calculate loan repayments

To register for our cuonline+ account service; click here

Use the new Debit Card to access your savings. Our new current account service with optional contactless MasterCard Debit card is now available to members. If you are registered for online banking you can apply via your online account.

LOANS.

WE WILL NO LONGER ACCEPT FACE TO FACE LOAN APPLICATIONS. PHONE, ONLINE AND LOAN REQUESTS BY EMAIL.

LOAN DRAW DOWNS will be conducted by appointment only. Upon approval, our loans team will be in contact to arrange a suitable time for you to draw down. PLEASE CALL US TO ARRANGE.

LOAN PAYMENT.

WE WILL WORK CLOSELY WITH ALL MEMBERS WHO MAY EXPERIENCE FINANCIAL DIFFICULTY DUE TO THE COVID-19 CRISIS.

  • Use your Debit Card to pay over the phone.
  • Call us on 056-7722042.
  • Register for online banking at www.stcanicescu.ie and transfer money to your loan online.
  • Set-up a Direct Debit for a regular payment to your loan.
  • Set-Up an Electronic Payment (EFT).

Use your IBAN Number to carry out EFT payments from your bank account to your credit union account. Get your IBAN by calling us on 056-7722042.

SAVINGS.

  • Use your Debit Card to pay over the phone.
  • Call 056 – 7722042
  • Register for online banking at www.stcanicescu.ie and transfer money to your savings online.
  • Set-up a Direct Debit for a regular payment to your savings.

WE WILL PRIORITISE MEMBERS > 65 YEARS OF AGE & OTHER VULNERABLE  MEMBERS BETWEEN 8.45AM – 9.45AM ON THURSDAY & FRIDAY MORNINGS  IN HIGH STREET KILKENNY BRANCH. WE WOULD ASK MEMBERS WHO ARE NOT AT RISK TO OBSERVE THIS REQUEST.

IF YOU DO NEED TO COME INTO A BRANCH, YOU MUST OBSERVE THE SAFETY & SOCIAL DISTANCING STRUCTURES THAT WE HAVE PUT IN PLACE IN EACH BRANCH.

IN ORDER TO BE ABLE TO MAINTAIN A REASONABLE LEVEL OF SERVICE IN KILKENNY CITY, MACDONAGH JUNCTION BRANCH WILL CLOSE UNTIL FURTHER NOTICE.

Check our Branch opening hours – our message is, however, to avoid coming into any branch at this time, instead call us on 056-7722042 or email us to info@stcanicescu.ie

We appreciate your patience at this difficult time for all. Help keep your credit union branches virus free.