Changes to Branch Opening Hours

St. Canice’s Kilkenny Credit Union Ltd. (“SCCU”)

A decision has been made to reduce the opening hours for Durrow, Rathdowney, Piltown and Mountrath Credit Unions in October of this year. We wish to assure our members that we understand the importance of the Credit Union in these communities and we understand the need to provide members with access to financial services.

The decision to reduce the opening hours in these branches was made following an analysis of member activity, which showed a decline in the use of face to face services and a move towards online services by our members in these branches in recent years, with approx. 80% of all credit union transactions are completed via our online & digital channels. We understand, however, that many of our members are children and older people who may not be in a position to engage with our services online. We also recognise the need to provide face to face contact for many members. For these reasons we have kept these offices open and staffed, but we have reduced the opening hours in line with the need and demand of our members.

The credit union remains a safe, strong and secure financial institution in which our members can continue to borrow and save with confidence.

Frequently Asked Questions

Are members savings safe?

We can assure you that members savings remain safe and secure in SCCU. We are a financially strong and secure credit union with total (capital) reserves of €75 million and total assets of €470 million.

In addition, members eligible shares and deposits (up to €100,000) continue to be protected by the (Government) Deposit Guarantee Scheme (“DGS”).

Why is SCCU reducing the number of days that the Durrow, Mountrath, Piltown and Rathdowney branches are open to members?

Following a recent review of our branch network, we have identified that the footfall in these branches (Durrow, Mountrath, Piltown and Rathdowney) has continued to decline since the start of COVID 19 with our members showing a preference to carry out their credit union business through our digital (online) channels and in some instances, in other SCCU branches.

On the completion of this review, the Board of directors of SCCU made the decision to reduce the number of days that some of our branches are open; the Board of Directors actively avoided closing branches while continuing to offer as many services as possible.

Does the reduction in opening days change how the members will carry out their credit union business?

The members will continue to be members of St. Canice’s Credit Union and there will be no changes to how the members in these areas will carry out their credit union business.

St. Canice’s Credit Union remains fully committed to operating in the community and members will be able to undertake all their credit union business both though our digital (online) channels as well as personal service in any of the branches in the branch network.

What steps has SCCU taken to mitigate the loss of service to members in the affected branches?

Members in the affected branches will continue to have access to the following services:

We offer fully digital (online) channels at www.stcanicescu.ie and full telephone service six days per week at 056 77 22042 or by email at info@stcanicescu.ie

Members can continue to apply for and draw down loans through our secure mobile app and website, at a time that’s convenient for them.

Members can avail of our face-to-face services in any of our branches – Bagenalstown, Ballyragget, Callan, Durrow, Graignamanagh, Kilkenny (High Street), Mountrath, Piltown, and Rathdowney – all opening times are on our Contact Us page

We offer a current account service with a globally accepted debit card which allows access to funds 24/7

All members have an existing unique BIC and IBAN which enables them to transfer funds electronically and directly to their credit union account.

We always value contact with our member and will continue to provide efficient and appropriate services where needed

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